FAQ

(Frequently Asked Questions)

Processing and

Shipping Times

Orders are shipped once payment is processed.

Our current turnaround time is 1-2 business days-- so your order will ship very soon! You'll receive an email the minute your item ships (hooray!) and you can expect it to arrive based on the following shipping transit times:

USPS First class - 2-5 business days

USPS Priority Mail - 1-3 business days

USPS First Class International - varies by country, but typically 2-4 weeks

USPS Priority International - 6-10 business days

If you have any additional questions about your order, don't hesitate to reach out via email at kathy (at) redeeminggoods (dot) com! Please allow up to 1 business day for a response-- I promise I'll get to it as soon as I can!


Returns

Yes! Your satisfaction is our goal! This is why we have a generous return policy.

Please contact us within 30 days of delivery and ship the item(s) back within 45 days of delivery. Return shipping is not included. Items must be in original condition to receive full refund.


We accept cancelations before your item has shipped. Most orders are shipped the same day.


Custom Orders

I would love to do a custom order for you. Please contact me to find out current turn-around time (certain holidays are busy seasons). Depending on the custom order, the average time is 1-4 weeks.

Design Fee:

  • The design fee starts at $60, which includes 1 proof and up to 2 revisions.

  • Additional revisions are $15 each.

Prints:

  • PDFs are $10 for 2 sizes (your choice).

  • 8x10 professional prints are $25 each (free shipping in the U.S.).

  • A variety of sizes are available, email me for a cost estimate.

Total Cost = Design Fee + Print(s)

A custom order MUST contain a Bible verse. Unsure? Send me your idea, and we'll talk about it! Email me at kathy (at) redeeminggoods (dot) com

Update: I am currently booked till March with custom orders and cannot take anymore till then. This page will be updated when I am able to take more.


Wholesale

Yes! We offer wholesale! If purchasing for resale, please contact me for wholesale pricing and any questions at kathy (at) redeeminggoods (dot) com

Because your satisfaction is our goal, we have a generous return/exchange policy. Any items that aren't sold within 6 months may be returned in original condition to be exchanged for new items. Return shipping not included.


Framing & Care

Frames and props are not included with the art prints.

Giclées - We recommend framing each print. Personally, we think matted frames look 👌🏼. If displaying near direct sunlight, frame behind UV protected glass to prevent fading. Each glicée is printed on high quality cold press water color paper with archival pigment ink. This means that they will last for generations if taken care of.

Gold Foil - The gold foil on our Scripture Art + Journals and limited edition prints may begin to come off with excessive rubbing or over time. Though we have not heard of this happening. It's delicate, so please be careful. This is the nature of any type of foiling. 

We have not had any dissatisfied customers or complaints, but if you are unsatisfied with your purchase in anyway, please contact me. 
Your satisfaction is our goal!


DIGITAL DOWNLOADS

Digital Downloads are in .PDF format.

Add the printables you want to your cart and then checkout.

After checkout, you’ll be emailed a link to your downloads. Once you begin your first download from your order, you have 24 hours to finish downloading your order before they expire.